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This chapter explores how power obtained from societal hierarchies of gender, race, and economic status is covertly used by individuals within relationships, further maintaining systems of stratification. The case of marriage is used to examine how social stratification translates into and is reinforced within even the most intimate relationships in terms of control over decision making. Analysis of in-depth interviews with black and white wives in same-race and interracial marriages illustrates how economic inequality affects who makes what decisions within marriage and how race affects what decisions are made. In the midst of income and racial inequality, socialized gender roles dictate which spouse controls certain arenas versus others. Gender norms operate covertly to affect decision making dynamics through mechanisms of availability, areas of knowledge, and preference.

Purpose – This chapter explores which factors women see as limiting their ability to achieve preferred traditional and egalitarian gender roles.Design/methodology/approach – Data from 25 in-depth interviews and questionnaires with Black and White wives in same-race and interracial Black/White marriages are used. Analysis relies on an intersectional framework to illustrate how gendered power, race, and resources create obstacles in realizing gender ideology.Findings – Wives who were unable to fulfill egalitarian ideals faced gendered power issues. Wives who desired “traditional” gender roles encountered structural limitations related to class position and racial discrimination in the workplace.Research limitations – This study is limited to the perspectives of Black and White women living in the Atlanta, GA metropolitan area. Future research should look further at how socialization that gives men greater power than women affects intimate relationships while taking into account how the experiences of gender are influenced by other aspects of status, including class, race, and location.Originality/value – Findings from this study add to sociological knowledge of gender by conveying the intersectional nature of race, class, and gender in the family and by further illustrating the importance of applying theories of intersectionality to empirical research in this area.

The 13 chapters in this volume concern research and theories on 18th to 21st century gender-related issues by 19th and 21st century writers. Our volume looks backward and forward, advancing both research on gender and research on the history of sociology. Gender research is, like many of the subjects discussed in these chapters, post-discipline and post-modern. Our authors include students, mid-career, senior, and emeriti faculty members. While most identify their fields as sociology or sociology and anthropology, one is also a practicing attorney and another is a professor of English. In addition to the United States, authors come from Brazil, Finland, Israel, Italy, and Poland and their subject matter brings additional countries to the mix. They cover a broad spectrum of subjects and events from the Salem Witch Trials and the Crimean War to contemporary national and international politics and policies in such diverse settings as the European Union, Brazilian race tracks, and Israeli Rabbinical Courts. Yet they overlap and expand on each other in many, often surprising, ways.

Delores P. Aldridge has served as the Grace Towns Hamilton Professor of Sociology and African American Studies since 1990 at Emory University. Her career has focused on racial, ethnic, gender, family, and educational issues. She provided the seminal work on Black Women and the Labor Market in the Journal of Social and Behavioral Sciences (1975). For her scholarly contributions and social activism in and beyond the academy, she has received countless awards including the Cox, Johnson, Frazier Lifetime Achievement Award, the American Sociological Association(2010); Charles S. Johnson Award for Professional and Scholarly Achievement on Race and the South, the Southern Sociological Society (2006); and, the W. E. B. Du Bois Award (distinguished scholar, social activist, humanitarian), the Association of Social and Behavioral Sciences (1986).

Miriam Adelman, who holds the M. Phil. in sociology from New York University and Doctorate in Human Sciences from Universidade Federal de Santa Catarina, has been Professor of Sociology at the Universidade Federale do Paraná (UFPR), since 1992. She is responsible for initiating the first gender studies and research activities at that institution, as co-founder of its “Núcleo de Estudos de Gênero,” begun in 1994 and continuing today as the major institutional space for promoting women's and gender studies at the UFPR. In addition to current research and teaching in undergraduate and postgraduate Social Science and Sociology programs at the UFPR, she is also an active member of the Brazilian gender studies community and participates on the Editorial Board of the Revista de Estudos Feministas, one of Brazil's two major feminist academic journals. She has published numerous articles in scientific journals in Brazil and abroad, as well as book chapters on topics ranging from feminist theory, post-colonialism and contemporary sociology to women in sport and gender in film. She has one edited volume (Gênero Plural: um Debate Multi-disciplinar, 2002, Editora UFPR, with Celsi Bronstrup Silvestrin) and is currently organizing another, on gender representations in film.

The purpose of this paper is to use a longitudinal analysis of the zone of tolerance to reconcile the growing divide between the acceptance of the theoretical model and the lack of empirical support for it.

A combination of simple linear regression and piece‐wise regression is used on a data set of 699 observations of a training program from the telecommunications industry.

This study demonstrates that the zone of tolerance model is a significantly better predictor of changes in customer satisfaction than the traditional linear model. Furthermore, the study supports early zone of tolerance propositions regarding the effect of negative quality perceptions.

The findings of this study resolve the apparent disconnect between the acceptance of the zone of tolerance theory and the lack of empirical research support for it.

By demonstrating that customers are willing to accept some heterogeneity in service delivery, this research demonstrates to practicing managers that they do not need to micro‐manage service delivery. Furthermore, by validating an early zone of tolerance proposition regarding the relative magnitude of the effect of poor service quality, this research shows the importance of preventing service failures.

This research is the first to use a longitudinal methodology to investigate a growing research stream, namely, the zone of tolerance theory. This unique methodology allows us to explain the apparent divide between the conceptual theory and previous academic research.

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that contract. When such a repudiation has been accepted by the innocent party then a termination of employment takes place. Such termination does not constitute dismissal (see London v. James Laidlaw & Sons Ltd (1974) IRLR 136 and Gannon v. J. C. Firth (1976) IRLR 415 EAT).

There is inadequate health care for patients with developmental disabilities (DD), due to a number of systemic issues. This case study describes the establishment of a medical-dental clinic in Montréal, Québec for adults with DD. The purpose of this paper is to describe the model of interdisciplinary care based on best practices, as an example to encourage a growing community of trained health professionals to serve this population.

Interviews with all the clinic staff and leadership were conducted on-site at the clinic, followed by document review and discussions with an embedded researcher in the organization.

The clinic was established through a series of events that led to public and government interest to act, the timely emergence of major donors, and bringing together several dedicated individuals and organizations. The core team engaged in consultation with clinics, followed by extensive billing analyses and iterative process mapping as a learning organization. Prior to patient visits, the clinic conducted detailed intake processes to adequately plan for each patient interaction. Desensitization visits were undertaken to improve patient tolerance for examination and treatment. The continual collection of data fed into an evaluation framework to facilitate continuous improvement and articulate a model for replication.

To the best of the authors knowledge, there is not a clinic of this nature serving this population in Canada. This work can serve to inform the efforts of other care providers looking to create a medical – dental home for this population.